CASE STUDIES

Real problems. Real fixes.

A few examples of the kind of work InfinityIT does for New Zealand businesses, drawn from real support tickets. Client names are kept out by request; the details are real.

InfinityIT technicians reviewing results with a client — **Real work. Real outcomes.** Drawn from InfinityIT's own support history.

CYBER SECURITY

Ransomware detected and stopped before it could spread

Legal services

Ransomware activity was detected on two servers at the same time. Automated monitoring stopped the affected processes within minutes, before any files were lost.

The challenge

A Gisborne law firm's ransomware detection monitoring identified suspicious file activity on both its application server and its file server on the same day. The affected paths included active client case files, so the speed of the response mattered.

What InfinityIT did

InfinityIT's monitoring automatically flagged the activity and killed the affected processes on both servers within minutes of detection. The InfinityIT team then reviewed both machines, checked backups, confirmed no data had been encrypted or lost, and worked through the standard patching and hardening steps to reduce the chance of a repeat.

The result

No data loss, no ransom paid, and no disruption to the firm's ongoing casework. The incident closed within days, and the firm's ransomware detection policy has stayed in place since.

NETWORKING

A legacy phone system that was quietly breaking the network

Health and rehabilitation services

An outdated PBX phone system was causing ongoing network instability at a Gisborne rehabilitation provider. InfinityIT removed it, rebuilt the cabling, and tested the network from the ground up.

The challenge

A rehabilitation services provider was experiencing recurring connectivity problems that were disrupting day-to-day operations. Investigation traced the root cause back to an old PBX phone system that was still wired into the network and interfering with normal traffic.

What InfinityIT did

The InfinityIT onsite team removed the outdated PBX system entirely, then reworked the cable runs and punch-downs to clean up the underlying network. Every cable run was tested for faults before the network was brought back online and re-optimised.

The result

Stable, reliable connectivity with the source of the recurring disruption removed rather than patched around. The client confirmed the fix directly with InfinityIT once work was complete.

EVENTS & HOSPITALITY

Standing up event technology before the gates open

Live events

One of New Zealand's largest outdoor festivals needed cameras, laptops and networking staged and working before doors opened, every year, on a fixed deadline.

The challenge

A major annual outdoor festival in Gisborne needed its camera network moved to wireless, its point-of-sale and admin laptops reinstalled and re-secured, and everything working before the event started, with no room to slip the deadline.

What InfinityIT did

InfinityIT's team set static IPs across the wireless camera network, rebuilt and re-secured the event laptops, and tested the full setup on site ahead of opening.

The result

Technology ready and working before gates opened, with the event's own team able to focus on running the show rather than troubleshooting IT.

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