MANAGED IT
What is the difference between managed IT services and on-demand IT support?
Managed IT is an ongoing relationship focused on maintenance, oversight, support and improvement. On-demand support is requested for a particular issue or piece of work.
Managed IT services
A managed arrangement provides an ongoing service relationship across agreed users, devices, platforms and responsibilities. It commonly includes preventative work, support, oversight and planning as well as issue resolution.
On-demand IT support
On-demand support is useful when a business needs help with a particular issue, project or technology requirement without engaging a complete managed service.
How to choose
- How dependent daily work is on technology
- Whether internal IT capability is available
- How much preventative oversight is required
- Security, continuity and compliance expectations
- The predictability of support and technology costs
- Whether the business wants ongoing planning and ownership
The practical answer
The right model depends on the business. Some organisations need a complete managed environment; others need dependable access to technical help for defined requirements.
RELATED QUESTIONS
Frequently asked questions.
Can a small business use managed IT services?
Yes. A managed service can provide ongoing IT capability where a small business does not maintain a dedicated internal IT team.
Can InfinityIT help with a specific project?
InfinityIT can discuss a defined technology requirement and determine whether project, on-demand or managed support is the suitable approach.